REFUND AND RETURNS POLICY
Welcome to hoveringart.com! We are committed to providing you with a high-quality luxury shopping experience. If you are not satisfied with your purchase, we provide the following refund policy to protect your rights.
- Refund Policy
● Applicable products: We accept refunds for all unused, undamaged products with original packaging and tags. Some individual products (such as customized or personalized products) and certain promotional products may not be eligible for this policy.
● Refund period: You have 30 days from the date you received the product to request a refund. Requests after this period will not be accepted. - Refund process
● Request a refund: To request a refund, please contact us via email and provide the following information:
○ Order number
○ Purchase date
○ Reason for return
● Obtain return authorization: We will respond to you within 2 business days after receiving your refund request and provide a return authorization number and detailed return instructions.
● Returns: Please ensure that the product is safely returned in appropriate packaging and that the product is not damaged. All returns should be sent to the return address we provide. - Refund Processing
●Once we receive and inspect your return, you will receive a refund in the same form as your original payment method if it meets the refund conditions. Refund processing usually takes 7-10 business days. - Shipping Instructions
●The shipping cost of the return is borne by the customer. If the return is due to product quality problems or wrong shipment, we will cover the return shipping costs. - Contact Us
If you have any questions about this refund policy or need further assistance, please feel free to contact us:
●Email: Rojas0012025@outlook.com
Thank you for choosing hoveringart.com, we look forward to continuing to provide you with excellent service and high-quality luxury goods!